Friday, 27 July 2012

#fairfares - 25% price increase

That's right some of our fares are going up by 25%. Do you want to know why? We don't want you buy them.

How many times do you go somewhere and not come back?
From next Monday all our single fares will be going up. But if you were coming back anyway or even catching the bus later in the week it would have been cheaper to buy a 2 trip.

On some routes it will be just an extra 50p to buy a 2 trip.

Customers travelling on multi trip tickets get on the bus quicker so everyone gets to there destination that little bit quicker.

So the message is ditch single tickets and switch to our 2trip or 10trip options or you might find yourself paying more for your bus from next Monday.

Red 5 Long Eaton to Nottingham single £1.50 2trip £2 and 10trip £8
Red 8 Hucknall to Nottingham single £1.50 2trip £2 and 10trip £8
Red 1 Bingham to Nottingham single £2.50 2 trip £3.50 10 trip £15
Red 7 Calverton to Nottingham single £2.50 2trip £3.50 10trip £15
Red 9 Loughborough to Nottingham single £3 2 trip £4.50 10trip £20

Monday, 23 July 2012

#fairfares - the next step

So far the fair fares campaign has been a huge success with a significant increase in the number of customers from 6 months ago. However over the last few weeks this growth has slowed down.

This coincides with the punctuality of our services starting to slip. We know this is a key issue for our customers and our staff. No one likes to be late for anything and we want to make it better as soon as possible.

There are several reasons why our services start to become late. For example on the Red 5 ongoing roadworks for the tram mean that delays are becoming more regular. Whilst on Red 9 more people are travelling so we need to allow more time to operate the route.

The number of people travelling on services can start to have an impact on punctuality. One way we could decrease the journey time is for more people to have there ticket before getting on the bus. We hope to do this by making our unlimited travel and 10 trip tickets a better value option and we are now offering mobile tickets.

From Monday we will be using an extra vehicle on the Red 5 and will be making changes to the Red flyer. Both of these changes should significantly improve the punctuality for our customers. We have also used our GPS data to make changes to Local 17, Red 8 and Red 9 which will take effect from the end of September.

Rest assured that whilst we know that paying a fair fare is important to you, its just as important that we get you there on time.

Thursday, 19 July 2012

Premiere: M - tickets

Premiere: M - tickets: The introduction of m tickets is proving popular with a steady stream of new customers with many now using the facility every week. Having y...

M - tickets

The introduction of m tickets is proving popular with a steady stream of new customers with many now using the facility every week. Having your bus ticket on your phone was a new concept for us but with the number now using them we are looking at ways we can make more ticket products available.

The feedback we are getting is that our customers like the convenience of being able to buy the ticket at anytime whilst not having to worry about carrying cash. It also makes it easier for Parents to buy there child's ticket in advance and avoids bus money going missing!

So far we have only tried a few ticket products but with the great feedback recieved we have decided to gradually make all tickets available as m tickets. Next month we are going to introduce our new BUzz term card and 10 trip.

Have you used m tickets? Let us know how we could make it better.