Lots of our Goldclub cards are starting to expire and lots of you are asking what happens next. We have decided to merge the gold card with our fairfares card. To get BUzz prices before 9.30 you will now need your concession card and your fair fares/local card. Sign up for your card at https://www.facebook.com/Premierebus/app_100265896690345
Friday, 28 December 2012
Saturday, 29 September 2012
Save the Red Flyer
Since announcing that we will finish operating the red flyer in November we have been inundated with customers asking what they can do to save the service. Our decision to cancel the service came because we were losing just short of £1000 a week. But lots of you have been contacting us saying that you would be willing to pay double for your travel as it is still cheaper than the car.
We want to save the service but to do this we need to increase the revenue. To increase the revenue we need to charge more and promote the service to get more passengers. We think we can do this with your help.
Introducing club flyer, we need 75 people to commit to paying £70 a month for there travel. This will replace the red card which will no longer be valid on the red flyer. All prices on red flyer will be increased but here is the twist. When the service makes a profit we will reduce the price of those club flyer users.
We will trial this from next Monday and if in two weeks the service is making a profit we will make an application to reverse the cancellation of the service.
The key to saving the service also hinges on getting more people to use the service so let us know where we are missing a trick in promoting the service.
The future of the red flyer service is in OUR hands.
We want to save the service but to do this we need to increase the revenue. To increase the revenue we need to charge more and promote the service to get more passengers. We think we can do this with your help.
Introducing club flyer, we need 75 people to commit to paying £70 a month for there travel. This will replace the red card which will no longer be valid on the red flyer. All prices on red flyer will be increased but here is the twist. When the service makes a profit we will reduce the price of those club flyer users.
We will trial this from next Monday and if in two weeks the service is making a profit we will make an application to reverse the cancellation of the service.
The key to saving the service also hinges on getting more people to use the service so let us know where we are missing a trick in promoting the service.
The future of the red flyer service is in OUR hands.
Friday, 27 July 2012
#fairfares - 25% price increase
That's right some of our fares are going up by 25%. Do you want to know why? We don't want you buy them.
How many times do you go somewhere and not come back?
From next Monday all our single fares will be going up. But if you were coming back anyway or even catching the bus later in the week it would have been cheaper to buy a 2 trip.
On some routes it will be just an extra 50p to buy a 2 trip.
Customers travelling on multi trip tickets get on the bus quicker so everyone gets to there destination that little bit quicker.
So the message is ditch single tickets and switch to our 2trip or 10trip options or you might find yourself paying more for your bus from next Monday.
Red 5 Long Eaton to Nottingham single £1.50 2trip £2 and 10trip £8
Red 8 Hucknall to Nottingham single £1.50 2trip £2 and 10trip £8
Red 1 Bingham to Nottingham single £2.50 2 trip £3.50 10 trip £15
Red 7 Calverton to Nottingham single £2.50 2trip £3.50 10trip £15
Red 9 Loughborough to Nottingham single £3 2 trip £4.50 10trip £20
How many times do you go somewhere and not come back?
From next Monday all our single fares will be going up. But if you were coming back anyway or even catching the bus later in the week it would have been cheaper to buy a 2 trip.
On some routes it will be just an extra 50p to buy a 2 trip.
Customers travelling on multi trip tickets get on the bus quicker so everyone gets to there destination that little bit quicker.
So the message is ditch single tickets and switch to our 2trip or 10trip options or you might find yourself paying more for your bus from next Monday.
Red 5 Long Eaton to Nottingham single £1.50 2trip £2 and 10trip £8
Red 8 Hucknall to Nottingham single £1.50 2trip £2 and 10trip £8
Red 1 Bingham to Nottingham single £2.50 2 trip £3.50 10 trip £15
Red 7 Calverton to Nottingham single £2.50 2trip £3.50 10trip £15
Red 9 Loughborough to Nottingham single £3 2 trip £4.50 10trip £20
Monday, 23 July 2012
#fairfares - the next step
So far the fair fares campaign has been a huge success with a significant increase in the number of customers from 6 months ago. However over the last few weeks this growth has slowed down.
This coincides with the punctuality of our services starting to slip. We know this is a key issue for our customers and our staff. No one likes to be late for anything and we want to make it better as soon as possible.
There are several reasons why our services start to become late. For example on the Red 5 ongoing roadworks for the tram mean that delays are becoming more regular. Whilst on Red 9 more people are travelling so we need to allow more time to operate the route.
The number of people travelling on services can start to have an impact on punctuality. One way we could decrease the journey time is for more people to have there ticket before getting on the bus. We hope to do this by making our unlimited travel and 10 trip tickets a better value option and we are now offering mobile tickets.
From Monday we will be using an extra vehicle on the Red 5 and will be making changes to the Red flyer. Both of these changes should significantly improve the punctuality for our customers. We have also used our GPS data to make changes to Local 17, Red 8 and Red 9 which will take effect from the end of September.
Rest assured that whilst we know that paying a fair fare is important to you, its just as important that we get you there on time.
This coincides with the punctuality of our services starting to slip. We know this is a key issue for our customers and our staff. No one likes to be late for anything and we want to make it better as soon as possible.
There are several reasons why our services start to become late. For example on the Red 5 ongoing roadworks for the tram mean that delays are becoming more regular. Whilst on Red 9 more people are travelling so we need to allow more time to operate the route.
The number of people travelling on services can start to have an impact on punctuality. One way we could decrease the journey time is for more people to have there ticket before getting on the bus. We hope to do this by making our unlimited travel and 10 trip tickets a better value option and we are now offering mobile tickets.
From Monday we will be using an extra vehicle on the Red 5 and will be making changes to the Red flyer. Both of these changes should significantly improve the punctuality for our customers. We have also used our GPS data to make changes to Local 17, Red 8 and Red 9 which will take effect from the end of September.
Rest assured that whilst we know that paying a fair fare is important to you, its just as important that we get you there on time.
Thursday, 19 July 2012
Premiere: M - tickets
Premiere: M - tickets: The introduction of m tickets is proving popular with a steady stream of new customers with many now using the facility every week. Having y...
M - tickets
The introduction of m tickets is proving popular with a steady stream of new customers with many now using the facility every week. Having your bus ticket on your phone was a new concept for us but with the number now using them we are looking at ways we can make more ticket products available.
The feedback we are getting is that our customers like the convenience of being able to buy the ticket at anytime whilst not having to worry about carrying cash. It also makes it easier for Parents to buy there child's ticket in advance and avoids bus money going missing!
So far we have only tried a few ticket products but with the great feedback recieved we have decided to gradually make all tickets available as m tickets. Next month we are going to introduce our new BUzz term card and 10 trip.
Have you used m tickets? Let us know how we could make it better.
The feedback we are getting is that our customers like the convenience of being able to buy the ticket at anytime whilst not having to worry about carrying cash. It also makes it easier for Parents to buy there child's ticket in advance and avoids bus money going missing!
So far we have only tried a few ticket products but with the great feedback recieved we have decided to gradually make all tickets available as m tickets. Next month we are going to introduce our new BUzz term card and 10 trip.
Have you used m tickets? Let us know how we could make it better.
Friday, 4 May 2012
Service improvements
It's been a bit quiet at premiere towers. No big launches no exciting news so we spent some time looking at how we can improve things for our customers.
This week has been spent preparing everything for the changes to the nottsbus services, red 8 and the new red 3. We are getting into quite a routine with service changes but it's always exciting to see everything coming together.
The new website was also launched this week. We have tried to keep it simple and easy to use. We made the change as it allows us to update the site ourselves and keep everyone up to date.
Mobile ticket trials have gone well and the main benefit seems to be convenience. We see the main challenge with this being people trusting the process and we will spend some time on this next week.
This week has been spent preparing everything for the changes to the nottsbus services, red 8 and the new red 3. We are getting into quite a routine with service changes but it's always exciting to see everything coming together.
The new website was also launched this week. We have tried to keep it simple and easy to use. We made the change as it allows us to update the site ourselves and keep everyone up to date.
Mobile ticket trials have gone well and the main benefit seems to be convenience. We see the main challenge with this being people trusting the process and we will spend some time on this next week.
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