Friday, 4 May 2012

Service improvements

It's been a bit quiet at premiere towers. No big launches no exciting news so we spent some time looking at how we can improve things for our customers.

This week has been spent preparing everything for the changes to the nottsbus services, red 8 and the new red 3. We are getting into quite a routine with service changes but it's always exciting to see everything coming together.

The new website was also launched this week. We have tried to keep it simple and easy to use. We made the change as it allows us to update the site ourselves and keep everyone up to date.

Mobile ticket trials have gone well and the main benefit seems to be convenience. We see the main challenge with this being people trusting the process and we will spend some time on this next week.