Monday, 23 July 2012

#fairfares - the next step

So far the fair fares campaign has been a huge success with a significant increase in the number of customers from 6 months ago. However over the last few weeks this growth has slowed down.

This coincides with the punctuality of our services starting to slip. We know this is a key issue for our customers and our staff. No one likes to be late for anything and we want to make it better as soon as possible.

There are several reasons why our services start to become late. For example on the Red 5 ongoing roadworks for the tram mean that delays are becoming more regular. Whilst on Red 9 more people are travelling so we need to allow more time to operate the route.

The number of people travelling on services can start to have an impact on punctuality. One way we could decrease the journey time is for more people to have there ticket before getting on the bus. We hope to do this by making our unlimited travel and 10 trip tickets a better value option and we are now offering mobile tickets.

From Monday we will be using an extra vehicle on the Red 5 and will be making changes to the Red flyer. Both of these changes should significantly improve the punctuality for our customers. We have also used our GPS data to make changes to Local 17, Red 8 and Red 9 which will take effect from the end of September.

Rest assured that whilst we know that paying a fair fare is important to you, its just as important that we get you there on time.

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